up to 15 miles –Standard Delivery 3-5 Working days – £10.00 – If your delivery address is within 15 miles of PL21 0SG (Winzer Equine), please select this option at checkout. *Minimum order requirement £100.00

up to 20 miles Standard Delivery 3-5 working days – £15.00- If your delivery address is within 20 miles of PL21 0SG (Winzer Equine), please select this option at checkout *Minimum order requirement £200.00

20 miles and over Standard 15 mile delivery 3-5 working days. £25.00 Please add this charge at checkout if over 20 miles of PL21 0SG *Minimum order requirement £250.00

Next Day Delivery (Order before 3 pm) £15.00 please add this charge on top of your standard delivery charge at checkout to receive your order in rapid time.

**Please choose an appropriate delivery option upon checking out. If the correct option is not selected your order will NOT be fulfilled**

**We require a “What 3 Words” location for ALL customers you can add this to your delivery special instructions upon check out**

When placing your order you will be given the option to input an alternate delivery address to the billing address you provide. These alternate delivery addresses will then be saved in your address book on your account for use again in the future.

Hay, Haylage & Bedding returns–

At Winzer Equine we take the utmost care and attention when producing our hay, haylage & straw products and therefore we do not accept returns on ANY hay or straw products. These products are natural and despite our best efforts, the bales may differ slightly from time to time. All complaints must be made upon receipt of products.

General Returns –

Want to cancel your order?

We understand that from time to time orders may need to be cancelled or quantities of certain items may need to be lowered for multiple reasons. Regardless of the reasons, we will always accept the change, as long as the change is made in the first 24 hours after placing your order. If the change is made any later than the first 24 hours, we will not be able to rectify the change and you will still be charged for the original worth of the order. If you still wish to change your order after this then you would need to go through our returns and exchange procedure. 

Lost or damaged items?

Whilst every effort is made to ensure that your item arrives in a timely and un-damaged manner by using reputable carriers, things can go wrong. Any claim for loss or damage in transit will be subject to our claims procedure and thoroughly investigated by ourselves, Royal Mail. If your delivery is not correct you have 3 working days from the day of delivery to report this to us for investigation.

Faulty item?

If you receive a faulty or damaged item then please contact our customer service team immediately so that we can help you in the best way possible. We may ask you for an image as proof of a fault so that an investigation can be raised as to why the fault occurred. If this is the case then our customer service team will simply ask you to email them a clear image of the fault.

Returns Procedure (UK):

If you are a UK customer and wish to return your item, head over to our contact us page to carry out the following steps:

To begin the process, enter the email address/phone number that the products were ordered with, along with your order number. Your order number is located on your invoice which is emailed to you once your order has been processed. Can’t find your order number? Not to worry! Simply drop our customer service team an email and they will be able to locate your order number for you.

We will then be in contact with the next steps. 

Please note…

Returns are only valid 28 days (for UK orders) after the order has been fulfilled. All items that are being returned must be clean and in the same condition, they were when they left our warehouse. If an item arrives dirty then we are unable to process your return request. The product will then be returned to you at your own cost. This clause is in accordance with the Health and Safety at Work Act 1974. We will not accept returns on any form of undergarments.  

Custom made products are non refundable.

What happens next (replacement)?

Once we have received your product this will be processed as below:

If you would like an exchange and the item is in stock at our warehouse, we will endeavour to get the item shipped to you within 48 hours. However, if the item you have requested is out of stock, you will be refunded.

What happens next (refund)?

If you would like a refund instead of an exchange, then the process will go as follows:

Similar to an exchange, Once we have received your product this will be processed as below;

Once we have received the item back, we will examine the issue. If it is a fault on the supplier’s behalf then we will raise an immediate investigation with them. A full refund can be expected within 14 days of us receiving the returned item. The refund will go back onto the card that was used to make the purchase via credit or debit card

If you require any more information on the process then please do not hesitate to contact our customer service team.